UNDERSTANDING CONVERSATIONS AI MICROCOURSE
CONVERSATION DESIGN TOOLS
Tools and techniques for conversation design.
Our Designing Conversations microcourses are supported by the Conversation Design Institute, the world’s leading training and certification institute for conversation design with students in over 50 countries around the world.
What tools can we use to design conversations?
You can go ask her and see if you can get her to say this.
Let’s look in detail at one of the intents, the ethics intent.
But in addition, it also builds an AI model of the agent’s conversations by doing training: it tries to learn from the training phrases you gave it to figure out if it can work out other variations. This is because you can’t specify every variation of a question that a person might ask.
Also, Dialogflow will allow you to import conversations between people which have been written down. It can use these as training material to learn from.
Your written down example of a conversation simulating CourseBot in the CONVERSATION DESIGN microcourse could be used like this.
It’s a matter of creating intents and responses that allow chatbots (and digital people like Hailey) to talk naturally. There are lots of chatbot building tools you can experiment with.
But as we saw in the CONVERSATION DESIGN microcourse, the real skill is making conversations appear natural.
Google Dialogflow, like many other tools, provides some clever things to help.
For example, if your bot is one people interact with to buy clothes, it might make sense to design parts of the conversation for that specific task. So if people will be asking about sizes, Dialogflow’s entities can deal with it.
This means that when someone types extra small, it will be understood as S in a size chart, so you order the right thing.
It needs you to think carefully, not just about the technology, but about how people will react to it and use it.
This is also a subject we’ll talk about in the AI ETHICS microcourse - why sometimes it’s better to think about people, not only technology.
You’ll be able to try out designing different conversations - either as chatbots or for digital people - in other microcourses.